You can keep up with the latest developments by viewing these trendsetting media reports, to be found in our press section. Product Information 1-(877)-736-6434 Additional questions? Digitize your AV management workflow.
In case you have serious doubts about the authenticity of your purchased Sennheiser product, please contact us through one of our Contact Centers.
Sennheiser protects its products with specific security labels. We therefore aim to publish the names of such websites in future on a Black List . Feel free to contact us! Naturally we offer no guarantees or service in connection with product imitations, nor do they come under statutory warranty. So it may be difficult to detect a counterfeit at first glance. The most important way to ensure product authenticity is to always buy from an authorized dealer. Only the purchase of a genuine product will ensure that you get the good quality you desire. Digital workflows for flawless daily business. The dealers rarely offer any guarantee, so there is no recourse for the disillusioned customer. Find the suitable Sennheiser Headset for your phone. I recently bought a pair of Senn 600s from an authorized sennheiser reseller near me in-store, but there's no QR code. Get your shipping tracking number or view the shipping status, Get your serial number or activation code, Order a BackUp CD for your download purchase, Add Extended Download Service (EDS) to your order.
For the most part, counterfeit Sennheiser products are offered for sale at internet auctions or on specially created webpages. Product Information
2020 Sennheiser Electronic GmbH & Co. KG | USA. Product imitations may be similar to the original at first glance, but actually having nothing at all in common with it. Digital workflows for flawless daily business. In conjunction with government authorities, we also organise investigations against suspect commercial outlets and production sites. Additional questions?
For free and easy to use. Read more... You already own a Sennheiser product and are looking for manuals, software and more? When purchasing Sennheiser products, you will be playing safe by obtaining your product from a dealer listed on the authorised Sennheiser dealer network, or from a professional dealer of established credentials. For the most part, counterfeit Sennheiser products are offered for sale at internet auctions or on specially created webpages. This is why we are doing all we can to protect you from counterfeits. Counterfeit brand products do not just exasperate customers – they also damage the Sennheiser brand and the industry as a whole, and result in the loss of jobs.
In order to protect you against brand imitations, here are a few practical tips which we hope you may find useful: When purchasing Sennheiser equipment, we would advise you as a matter of urgency always to go through an authorised dealer from the Sennheiser network. Software and firmware, instruction manuals, EU Declarations of Conformity, data sheets and more. In case you have serious doubts about the authenticity of your purchased Sennheiser product, please contact us through one of our contact centers. So it is important to us to have a comprehensive defensive strategy in place. Update your credit card information when your preorder authorization failed. Counterfeits are immensely detrimental to the market and to the competitiveness of our industry and our company. Sennheiser is working actively to combat brand and product counterfeiters.
Cheap or damaged packaging, bizarre labelling or incorrect spelling are further indicators of product piracy. (Action Group Against Product and Brand Piracy, Registered Association). Brand protection means customer protection. A counterfeit product is only pretending to have been made by Sennheiser, so in purchasing it you are not acquiring the quality for which Sennheiser is noted.
One aim of this is to strengthen awareness of the value of original technology on the international markets. Sennheiser will therefore take legal action against patent and trademark as well as design patent infringements. Use the fields below to search for your order and do the following: Product Information 1-(877)-736-6434 Additional questions? Unprofessionally packaged products are a strong indication of counterfeiting. If you suspect a counterfeit or think an online sales channel may be unauthorised, we would advise caution and recommend that before purchasing you find out all you can about the identity of the dealer, the origin of the product and the terms of delivery. The counterfeits are of poor quality, or do not function at all. For example, the product may come with non-matching accessories or with none at all, there may be no German instruction manual or the plugs may be incompatible with standard fittings in the country of purchase. The purpose of the processing is the sending of e-mails by Sennheiser to the e-mail address I have provided in order to receive information about products, services, software updates, news, current offers, campaigns, events, competitions as well as for statistical surveys. © 2020 Sennheiser electronic GmbH & Co. KG | USA, Sennheiser Product Information / Downloads. We are working actively to live up to the quality standards we set for ourselves, and to give our customers the Sennheiser quality to which they are accustomed. People often go to great lengths to imitate the packaging and product design of Sennheiser equipment. In this section you find a comprehensive overview of all available assets. In Sennheiser’s eyes, protecting its customers against counterfeits is a serious concern.
© Granted I did buy these when they were two weeks old on display so he gave me all the packaging he still had which was the hard box and the outer cardboard. Setting up a Sennheiser product is simple. With the beginning of 2018 these security labels have undergone an update matching Sennheiser’s recent Corporate Design. Please use our dealer finder to look for certified dealers.
If you acquire a counterfeit product online, you may find there is no recourse – as likely as not, because the brand pirates have already deleted the page where you found it. Further down this page you can find a list of dealers on our authorised Sennheiser network. Brand and product piracy is a problem that demands to be taken seriously. Learn how in our how-to videos. This way you can be sure as a customer that you will be getting a top-quality original article, backed up by full customer service.
Online dealers who offer products without any instruction manual or the like may be viewed as suspect. How do I check the authenticity of my product? Sennheiser is a member of APM – Aktionskreis gegen Produkt- und Markenpiraterie e.V. Feel free to contact us! The materials used, the durability and the sound properties of the copy are very much inferior to Sennheiser standards. This organisation works to protect intellectual property rights, encouraging companies to share their experiences and fostering communication between industry and the politicians. Digitize your AV management workflow. You are advised to be on your guard if Sennheiser products are offered at exceptionally low prices. If you have nonetheless been unlucky enough to acquire a counterfeit, you should ask the vendor to reimburse the purchase price. This is not just in the interest of our customers, who rely on the top quality and service they expect from Sennheiser – it also protects our company, our brand, our workers and their jobs. In this way you can not only be sure of purchasing a top-quality original article, you will also have the benefit of full customer service.
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